How do you transition an Advanced Care at Home (ACAH) program from an early-stage startup to a sustainably scaled program? This session will seek to answer this question, based on the experiences of the Kaiser Permanente Northern California ACAH program. Join Kaiser Permanente leaders as they share learnings and identified best-practices drawn from efforts to scale their program over its first five years, including how to:
• Communicate the value of your program to patients, clinical teams, and executive leaders
• Build a team to sustainably support your program
• Establish an infrastructure to support ongoing engagement with operational and executive teams
• Develop analytics that inform operations and accelerate performance improvement

Many hospital-at-home programs continue to struggle articulating the business case and measuring the discrete value generated by the program, which can make it difficult to justify further growth-oriented investments. Join us for a panel discussion with Heather O’Sullivan and Colleen Hole, who have led two of the largest programs in the country, to learn how their organizations have generated material near- and longer-term value.

In the evolving landscape of healthcare delivery, hospital-at-home programs have emerged as innovative solutions to meet the complex needs of patients requiring acute care outside traditional hospital settings. This presentation, will explore the pivotal role of interdisciplinary teamwork in achieving optimal patient outcomes in these settings. Key healthcare professionals including physicians, nurses, pharmacists, therapists, and social workers/case managers play integral roles in these programs, working collaboratively to deliver comprehensive and coordinated care. This presentation will highlight the synergy achieved through the integration of these diverse healthcare professionals, emphasizing effective communication, shared decision-making, and patient-centered care planning. Case studies will demonstrate the impact of effective communication, shared decision-making, and patient-centered planning. Attendees will learn best practices for building and sustaining interdisciplinary teams, tackling challenges, and utilizing technology to support remote care. This presentation showcases the transformative potential of teamwork in advancing home-based patient care.

The shift towards Hospital-at-Home programs represents a transformative step in healthcare delivery, offering patients high-quality care in the comfort of their own homes while alleviating pressures on traditional hospital settings. However, implementing and scaling these programs effectively hinges on developing robust and adaptable staffing models that can meet the unique demands of home-based care. Join us for an engaging panel discussion that will delve into the latest advancements and best practices in staffing for Hospital-at-Home initiatives. This session will bring together leading practitioners and innovators who will share their experiences and insights on how to design and execute staffing strategies that ensure optimal patient outcomes, operational efficiency, and sustainable program growth.

Since its inception, the foundational commitment of the Kaiser Permanente Northern California Advanced Care at Home program has been to provide care that is as safe, or safer than the hospital. This session will focus on Kaiser Permanente’s learnings over the past five years as they have sought to fulfill that commitment, with discussion focused on the core elements of establishing a quality care at home program. This session will cover how to:
• Develop a measurement framework with relevant benchmarks
• Establish an infrastructure to evaluate quality performance and drive performance improvement
• Build effective reports to understand performance
• Inculcate a speak-up culture with front-line teams

As hospital-at-home programs scale from small, localized patient bases to larger census populations, they encounter new operational and logistical challenges. This session will explore both the growing pains of expanding a program from single-digit to a double-digit patient census and the unique complexities involved in managing logistics across multiple geographies and state lines. Whether your program is just beginning or looking to scale, this session will offer actionable insights for overcoming both the operational and logistical hurdles necessary for sustainable growth.

• Identify common challenges when scaling a hospital-at-home program and strategies to overcome then
• Understand the operational adjustments necessary for growing from a single-digit census to a double-digit census
• Explore best practices for maintaining patient care quality and resource management during program expansion

This working group will tackle the complexities of early recognition of patient decline in Hospital-at-Home programs. We will examine effective strategies for early detection, explore urgent response protocols, and share real-life case studies to enhance our collective approach. This interactive session aims to refine practices and improve patient safety through collaborative problem-solving.
* Space is limited to 20 participants. Please sign up at the registration desk.

Successful adoption of Hospital-at-Home programs hinges on clear and effective communication with both internal and external audiences. This session will focus on strategies for socializing the Hospital at Home care model to prospective patients, caregivers, and referring physicians. This presentation will share insights on how to effectively present and explain the model, addressing potential concerns and highlighting benefits. Key topics will include crafting compelling messaging for diverse audiences, utilizing digital tools for outreach, and building trust through transparent communication. Attendees will gain practical approaches for engaging patients and caregivers, educating referring physicians, and facilitating a smooth transition to home-based care.

This session will address the role of technology in enhancing hospital-at-home programs. As healthcare increasingly embraces digital solutions, innovative tools are vital for monitoring, communication, and patient engagement. We will explore cutting-edge technologies such as remote patient monitoring, telehealth platforms, and mobile health applications that streamline care delivery and improve outcomes. Attendees will learn about successful implementations, challenges faced, and best practices for integrating technology into home-based care. Discover how to leverage tech to empower patients, optimize workflows, and create a seamless hospital-at-home experience for both providers and patients.

Join this working group discussion for an intentional interactive dialogue where the audience will participate in a group activity to discuss and learn best practices, while sharing innovation around the following items: Improving the understanding and expectations for both patients and family at the time of enrollment; Implementing intentional strategies to improve the patient experience; and Capturing useful feedback for actionable change both real time and end of episode
* Space is limited to 20 participants. Please sign up at the registration desk.

This insightful session will explore the integration of oncology care into hospital-at-home programs. As healthcare shifts towards more personalized and accessible models, oncology presents unique challenges and opportunities for remote management. We will discuss best practices, innovative technologies, and clinical pathways to effectively deliver chemotherapy and supportive care in the home setting. Learn from a leading expert in the field, who will share real-world case studies and strategies for optimizing patient outcomes, improving quality of life, and reducing hospital readmissions. Discover how to expand your hospital-at-home offerings to include comprehensive oncology care.

The forecast of a leadership team and levels of leadership in an organizational chart can be difficult to develop. Knowing who and what to consider as resources/stakeholders is vital to help promote decisions to this important aspect of your program. This working group discussion will provide insight on how one program began this process. We will review three key points. 1) When to consider modifying your leader team and organizational chart review. 2) What key stakeholders to help assist internally and externally. 3) What methodology to utilize to help develop your organizational chart. Please come prepared to share from your experience and bring your questions for this interactive session.
*limited to 20 participants. Sign up at registration desk.

This session will explore the unique challenges and opportunities of implementing hospital-at-home programs in rural areas. The presenters will address the barriers faced by rural healthcare providers, including limited resources, transportation issues, and workforce shortages. Attendees will gain insights into innovative solutions, such as telehealth integration and community partnerships, that can enhance care delivery in these regions. Hear from experts and rural practitioners sharing successful case studies and strategies to overcome obstacles, improve patient access, and ensure high-quality care. Join us to discover how to effectively navigate the complexities of rural healthcare and expand hospital-at-home services.

This interactive working group discussion will explore how Registered Nurses can maximize their impact in home-based care settings. The dialogue will focus on identifying and utilizing the unique skills RNs bring to Hospital-at-Home programs, discuss innovative practices, and share strategies for enhancing patient care and outcomes. This roundtable is designed to foster collaboration and practical insights among participants.
* Space is limited to 20 participants. Please sign up at the registration desk.

This session will provide insight into the optimal utilization of mobile integrated healthcare providers and community paramedics as the ideal in-home clinicians.  There will be a focus on the ideal training, skills, capabilities, oversight, and medical direction necessary for your program to flourish.

Join our working group to tackle the complexities of pharmacy and medication management in Hospital-at-Home (HaH) programs. We’ll explore strategies for ensuring accurate medication delivery, managing drug interactions, and enhancing patient adherence in a home setting. Collaborate with peers to identify best practices, share challenges, and develop innovative solutions for effective medication management. Gain practical insights to elevate your HaH program’s pharmaceutical care and improve patient outcomes.
* Space is limited to 20 participants. Please sign up at the registration desk.