ICD announces our collaboration with Healthcare Data Management & The American College of Health Data Management.
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September 16-18, 2024 |  Boston, MA.

8th Annual Patient Experience Symposium

September 16-18, 2024 |  Boston, MA.

Nurturing Progress: Planting the Seeds of Change for Patient Experience

Cultivating People, Processes and Technology to Evolve Healthcare for All

Save $500 with early bird rates through May 31, 2024.

Proven & Innovative Strategies for Human-Centric Healthcare

Designed to connect, exchange, inspire, educate, and empower healthcare professionals to enact meaningful change within their organizations.

Top 5 Reasons to Attend

Communication and Trust: Cultivate empathy and strengthen communication skills to build trust, rapport, and meaningful connections among patients, families, and healthcare teams
Equity and Inclusion: Promote health equity and inclusion to enable access, enhance outcomes, and uphold the dignity and rights of all persons in the healthcare ecosystem
Team Well-being and Engagement: Prioritize staff and clinician well-being while nurturing team behaviors around communication and coordination to enhance patient experience
Technology and Innovation: Harness the power of technology and innovation to streamline processes, improve access to care, and enhance the overall patient experience
Value-Based Care and Measurement: Define and measure “value” by focusing on the health and experience outcomes that matter most to patients, while optimizing clinical outcomes, reducing errors, managing costs, and fostering a culture of safety and excellence



Camille Burnett, PhD, MPA, APHN-BC, BScN, RN, DSW, FAAN, CGNC

Vice President

Health Equity, Institute for Healthcare Improvement (IHI)


Toni Land, MBA, BSN, CPXP

Founder & Chief Experience Officer

Landing Exceptional Experiences


Nigel Girgrah, MD, PhD

Chief Wellness Officer

Oschner Health System


Edward Marx

Author, Podcast Host

DGTL Voices, CEO Unplugged


Cory Adams, RN, GDipPsych, MBA


Australian Institute of Health Innovation


Rachyl Pines, PhD

Research Scientist

Stanford Health Care



Vice President of External Education

The Academy of Communication in Healthcare


Tom Tull

VP, Chief Experience Officer

Ballad Health


Thomas Howell, MD

Medical Director for Patient Experience

Mayo Clinic Health System


Namita Mohta, MD, MPH, MSHS

Executive Editor

NEJM Catalyst


Susan Solman, DPM, RPh

Associate Professor

FIU College of Medicine Physician Assistant Program


Laura Cooley, PhD


Journal of Patient Experience


Zeev Neuwirth, MD

Healthcare Executive, Author, Podcast Host


John Halamka, MD, MS


Mayo Clinic Platform


Kedar Mate, MD

President and Chief Executive Officer

Institute for Healthcare Improvement (IHI)


Josh Robinson

Award-winning presenter, educator, and percussionist


Julie Rish, PhD

Vice President

Consumer Experience


Sasha Perez-Loor, MSHSA, PMP, CPXP, CCMP


Experience Sustainment and Improvement


Judy Wolfe

Associate Chief Experience Officer

Cleveland Clinic


Jeremy Segall, MA, RDT, LCAT, FPCC

System Chief Wellness Officer

NYC Health + Hospitals


Laurie Strongin

Founder and CEO

Hope for Henry Foundation


Alison Soileau, PhD, FACHE, CPXP-L

System Vice President of Patient Experience and Service Excellence

Ochsner Health


Venue & Travel

We’ve Secured Exclusive Rates With Our Host Hotel for Your Stay.

Stay at the historic, award-winning Hilton Boston Park Plaza Hotel. Your backdrop to the Patient Experience Symposium is conveniently centered near the city’s most beloved dining, shopping, and entertainment attractions. Come early or stay later — have a little fun while you’re here.

Located downtown, the Park Plaza offers a unique combination of history, luxury, and modern comfort. The Public Garden and Boston Common are across the street, while the captivating Beacon Hill neighborhood and vibrant Theater District are a short distance away. First opened as the Statler Hotel in 1927, it became known as “America’s first grand hotel.” Since its opening, all but two US presidents have stayed at this hotel, and the regal destination has been graced by countless Hollywood royalty, including Katherine Hepburn and Judy Garland. The Park Plaza continues this tradition today with historic rooms, modern amenities, and unmatched city views.

Hilton Boston Park Plaza

50 Park Plaza
Boston, Massachusetts 02116
(617) 426-2000

Deadline: August 24, 2024

Group Rate: $379 Per Night


Meet the Decision Makers

We are dedicated to bringing you the highest-quality audience, which includes decision-makers, strategists, and executives all ready to meet you.

Brand Awareness & Thought Leadership

​We strive to provide an intimate environment for you to meet one-on-one with our highly qualified audience. We offer customized partnership opportunities to fit your budgetary needs.​

Network Opportunities

Connect with colleagues, share experiences, and build lasting relationships.

Why Sponsor the 8th Annual Patient Experience Symposium?

At ICD, our team takes a holistic approach that will maximize your investment and offer a dedication towards your success.

We strive to provide an intimate environment for you to meet one-on-one with our highly qualified audience. We offer customized partnership opportunities to fit your marketing objectives and budget. 

Be a part of a community of dedicated healthcare professionals striving to transform the industry.

Each sponsorship package is customized based on your organization’s marketing objectives and budget.

Each package includes virtual events and is designed to elevate your brand awareness, generate new leads and introduce your product and services to tap into this highly qualified and targeted group of decision makers at a time when they are most receptive.

Interested in Becoming a Sponsor?

Join us in Boston!

Save $500 with early bird rates through May 31, 2024.

Group Discount

Register 3 or more delegates from the same organization at the same time and receive a 15% discount on the registration fee. For larger group discounts, please email us at info@icdevents.com

Stand out in a competitive job market and show your dedication to lifelong learning. All delegates of the 8th Annual Patient Experience Symposium will receive a certificate of completion, recognizing your commitment to professional growth and affirming your industry expertise and credibility.

Validate Your Industry Knowledge and Credibility.​

Option NumberSuper Early Bird PriceEarly Bird PriceRegular Rate
Main Conference (no workshops)$1,195$1,395$1,695
Conference + ONE Workshop$1,395$1,595$1,895
Conference + TWO Workshops$1,495$1,695$1,995
Nurse/Govt./Student/Advocate Main Conference (no workshops)$395$595$895
Nurse/Govt./Student/Advocate Conference + ONE workshop$595$795$1,095
Nurse/Govt./Student/Advocate Conference + TWO workshops$695$895$1,195
Non-Sponsoring Vendor/Consultant $1,395.00$1,595$1,895

Paying by Check?

Please make checks payable to:
International Conference Development (or ICD) and remit to:

PO Box 651,
Moody, ME 04054

Cancellation Policy

If you are unable to attend for any reason, kindly notify us IN WRITING before August 9, 2024, to receive a full refund. After August 9, 2024, a credit voucher for the full amount will be issued. Cancellations received on or after August 30, 2024, will not be eligible for credit vouchers. Substitutions of enrolled delegates are allowed at any time. Please note that program content and speakers are subject to change without notice.

Photography and Video Notice:

ICD may take photographs and videos during this event for various marketing purposes. By registering and attending, you consent to the capture and use of your image.

Save $500 with early bird rates through May 31, 2024.