Diane is committed to creating learning experiences that help people learn, grow, connect, and achieve a meaningful impact. She began her career as a Licensed Clinical Social Worker, supporting individuals and families facing complex challenges. Over time, she moved into teaching and organizational development, drawn to the ways that learning can strengthen people and systems.

Now serving as Chief Learning Officer at the Mount Sinai Health System, Diane leads an exceptionally talented team to shape and implement learning strategies that support leadership development, workforce growth, engagement, and patient experience. Her focus is on practical yet innovative people-centered learning that aligns with the mission of the health system. She is a Certified Patient Experience Professional (CPXP), a Certified Organizational Development Coach, and a Certified Change Management Coach.

Billie Adler is a Patient & Family Experience Specialist and the PFAC Program Manager at UMass Memorial Medical Center, where she leads initiatives to enhance experiences of care and elevate the voices of patients and families throughout the organization. In her role, Billie oversees the Medical Center’s Patient and Family Advisory Councils, guiding the recruitment, onboarding, and meaningful engagement of members, working in close partnership with hospital leadership and staff to ensure patients and families have a voice in shaping policies, programs, and priorities.

Rebecca Anderson is the Vice President of Strategy and Operations in the Mount Sinai Health System’s Office of the Chief Medical Officer. In this role, she leverages data to improve quality and safety outcomes, enhance employee engagement and transform organizational culture. Rebecca works to ensure safe, high quality care is delivered by engaged caregivers to all patients being cared for within the Mount Sinai Health System. She is a skilled communicator and problem solver with experience implementing strategic initiatives and communications, clinical process optimization, patient and staff safety initiatives, and healthcare operations process improvement.

Taruna Banerjee is the Associate Chief Quality and Patient Safety Officer at Cambridge Health Alliance, overseeing system-wide safety culture, patient engagement, and performance excellence. With expertise in high reliability, quality measurement, and regulatory compliance, she has led transformative healthcare initiatives. She previously served as Director of Quality and Safety at Boston Children’s Hospital and worked at Mass General Brigham. Taruna holds an MPH from Columbia University and is a certified healthcare quality and safety professional.

Tina Bennett is the Chief Experience Officer at Yale New Haven Health, leading system-wide patient experience strategies. With over 20 years in healthcare leadership, she has driven organizational transformation, innovation, and patient-centered care improvements. She previously held leadership roles in patient transport and community outreach. Tina is passionate about mentorship and education, teaching healthcare studies to undergraduate students. She holds an MPA in Healthcare Management from the University of New Haven.

Katie Bernard is a Senior Advisor in Patient Experience at Mayo Clinic, where she has spent 17 years advancing compassionate, patient‑centered care. Holding a master’s degree in Community Counseling and certification as a Nationally Board‑Certified Health and Wellness Coach, she blends clinical insight with a deep commitment to human connection.

Katie regularly speaks at Mayo Clinic’s New Employee Orientation, sharing the power of connection and hope in healthcare. In her role, she partners with departments across the organization to enhance the patient experience, combining heart and strategy. She interprets patient experience data and guides teams in turning insights into meaningful improvements. Through her work, Katie helps translate empathy into action, fostering a healing environment that supports every patient’s journey.

Aditya Bhasin is the Vice President of Software Design & Development, and Chief of Web Systems for Stanford Health Care. He leads the Design, and Development of Digital Platforms, Web & Mobile applications across the Education, Research, and Clinical missions for Stanford Medicine.

Rachel Biblow, MSW, is a strategic advisor and healthcare transformation leader who helps organizations move beyond incremental improvements to meaningful change with differentiated results. As President & CEO at the Outcomes Institute, Rachel works with senior healthcare executives to create clarity and alignment around top strategic priorities. With over 20 years of leadership experience at organizations including ChenMed, Press Ganey, and Children’s Hospital of Philadelphia, she brings both strategic insight and practical implementation expertise.

Rachel earned her bachelor’s at Pennsylvania State University, and holds a master’s from the University of Pennsylvania. She is a certified coach, serves as National Chair of the Medical Advisory Board for Team IMPACT, and as Associate Editor for Strategy and Innovation at the Journal of Patient Experience.

Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years.

She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is an Instructor at the Harvard School of Public Health.

She chaired the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Indiana University Health and Nursing Now.

Brian currently serve as Vice President of Patient Experience for Vanderbilt University Medical Center. Brian joined Vanderbilt in 2007 as Administrator of the Vanderbilt Eye Institute. Prior to Vanderbilt he served as CEO/COO of a multi-specialty physician group practice in Western New York and started his professional career at Northwestern Medical Faculty Foundation in Chicago.

In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics. Operationally he has direct oversight to Guest Services, Patient Relations, Service Consulting and Center for EMS Excellence. Strategically he advises on institutional patient experience goals and improvement, employee engagement, culture, and patient engagement programs, including on-line patient portal My Health at Vanderbilt.

On a mission to operationalize humanism in healthcare, Dr. Cooley is an academic professional with deep practical expertise and a doctorate in health communication. She serves as Editor-in-Chief for The Journal of Patient Experience and is co-editor for the book Communication Rx: Transforming Healthcare through Communication and Relationships.

For more than a decade, Dr. Cooley led education and development for an academic non-profit, The Academy of Communication in Healthcare (ACH). By fostering connections with executive leaders of hospitals, academic medical centers, and clinic groups, she drove exponential growth of patient experience and communication skills training in the US and abroad.

Julie Crockett is the Manager of the Patient Advocacy-Experience Department at North Oaks Health System. She has practiced as a Registered Nurse for the past 20 years with various roles such as an inpatient charge nurse, preceptor, and Administrative Nursing Operations Supervisor. For the last 5 years she has served in her current role ensuring that patients receive compassionate, respectful, and seamless care throughout their healthcare journey. Julie is currently pursuing her MHA from Louisiana State University in Shreveport to enhance her ability to provide high-quality, patient-centered care as a health administrator.

Maribeth Duggins serves as the Senior Director of Segment Marketing and Customer Experience for McKesson’s Oncology and Specialty business, offering customers the most comprehensive specialty drug management solution portfolio available in the market, along with practice management solutions, guidance, and insights to enhance practice operational, financial, and clinical performance to increase patient access in the community.

With a diverse background in both healthcare and the oil & gas industry, Maribeth has held roles in marketing, communications, and global supply chain. She brings a collaborative approach and a strong aptitude for data collection and analysis to her work.
Maribeth holds a Master of Business Administration from Duke University and a Bachelor of Science in Communications from North Carolina State University.

Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, a lecturer in the Department of Medicine, Massachusetts General Hospital (MGH), and an Associate in Health Policy, Harvard Medical School and an instructor at the Harvard Chan School of Public Health. Prior to MGH, Susan was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she has been a principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study and is a member of the Lucian Leape Institute and a Senior Fellow at the Institute for Healthcare Improvement (IHI). She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient-centered care, and The CAHPS Improvement Guide.

Natalie Friedman is a recognized leader with over 20 years of experience in healthcare, specializing in patient experience, engagement technologies, and clinical transformation. She has partnered with prominent health systems to implement industry-recognized best practices for interactive patient care and strategic patient engagement initiatives.

Natalie brings deep expertise in outcomes achievement planning, workflow alignment, and change management. She has presented at leading industry conferences nationwide. A graduate of East Carolina University and a certified Six Sigma Yellow Belt, she currently collaborates with hospitals and health systems to foster growth within the community at The Beryl Institute.

Dr. Peggy Greco is the Chief Patient Experience Officer at Nemours Children’s Health, leading enterprise-wide strategies in patient experience, health equity, and provider engagement. With over 30 years at Nemours, she has held multiple leadership roles in clinical care and research. Dr. Greco develops and implements training programs, oversees health equity initiatives, and advances patient-centered care. A researcher and speaker, she is a thought leader in pediatric healthcare experience and provider well-being.

Dr. Tina Patel Gunaldo is dedicated to advancing health equity and interprofessional collaboration at North Oaks Health System. A physical therapist by training, she holds a PhD in Public Service Leadership from Capella University, a Doctor of Physical Therapy from Boston University, and a Master of Health Science in Education from LSU Health New Orleans. Dr. Gunaldo is a recognized leader in interprofessional education, with over 40 peer-reviewed articles and 150 presentations. She serves as Co-President of the American Interprofessional Health Collaborative, Founder and Inaugural Chair of the Louisiana Interprofessional Consortium, Associate Editor for the Journal of Interprofessional Education and Practice, and Co-Editor of an interprofessional education textbook.

Dr. Gupta is an expert in driving transformational change for leading healthcare systems. He is a thought leader in physician engagement, change management, quality transformation, and leadership development. He coaches and mentors healthcare leaders to help them lead transformation efforts for their organizations. An Internal Medicine physician by training, he has held positions as Medical Director, Chief Medical Officer, Vice President of Network Performance Improvement, and Director of Care Transformation. Deeply committed to values of compassion, trust, and growth mindset, he is an innovator and champion for staff empowerment. One prominent example is his pioneering work in developing A Loving Organization model to help create sustainable and profitable organizations through a loving systems based approach.

Dr. Elizabeth L. Holder is a servant leader with over 17 years in healthcare. As System Director of Patient Experience at SSM Health, she partners with leaders to drive outcomes and currently co-leads a Vituity initiative exploring health equity’s impact on patient experience. Dr. Liz recently published an article in Healthcare Tech Outlook and contributed to How I Got Over: The Educational Pursuit of Black Female Scholars and Conversations Magazine. She is an active member of the National Association of Health Services Executives (St. Louis Chapter) and Delta Sigma Theta Sorority, Inc. Passionate about mentoring, she also serves on dissertation committees for Saint Joseph’s University’s IDEPEL program.

Gretchen Holmes, PhD serves as the Associate Dean for Graduate Medical Education and DIO for Sam Houston State University College of Osteopathic Medicine. Dr. Holmes is an experienced researcher having published in top journals including Health Communication, Psycho-Oncology, and Injury Epidemiology. Her published research includes work in obesity management, rapport, and provider-patient communication. She has served as a national-level patient advocate for the National Cancer Institute since 2002 and serves as an Associate Editor for Patient, Family and Caregiver Perspectives for the Journal of Patient Experience. She is the author of The Work in Between: A Memoir About Stepping Out of My Shadows and hosts The Work in Between podcast.

Dr. Alisahah J. Jackson is the President of the Lloyd H. Dean Institute for Humankindness and Health Justice at CommonSpirit Health. A physician, leader, and advocate for health equity, she has held various leadership roles, including Medical Director of rural health clinics and Chair of the Department of Family Medicine. As the inaugural Chief Community Impact Officer at Atrium Health, she pioneered health equity strategies. At CommonSpirit, she leads initiatives exploring kindness, compassion, and trust in healthcare. Dr. Jackson is dedicated to ensuring equitable health access for all.

Krysta Kishbaugh is a dynamic healthcare improvement specialist with 15+ years of experience, driving operational excellence, patient-centered care, and organizational growth. At Orlando Health, she has led transformative projects that enhance efficiency, elevate patient experiences, and optimize care delivery. As Senior Director of Practice & Patient Care Improvement, she spearheads HCAHPS and clinical initiatives to exceed satisfaction and quality benchmarks. As a strategic leader, Krysta excels in coaching, analytics, and process optimization. Currently pursuing a Doctor of Health Administration at the University of North Florida, she is dedicated to advancing into executive leadership and shaping the future of healthcare innovation.

Jodi Langsfeld, EdD, is the Senior Vice President of Education and Research at The Arnold P. Gold Foundation, a national nonprofit organization that champions humanism in healthcare. She oversees new Gold initiatives, community outreach, research projects, and continuing education. Dr. Langsfeld previously spent 16 years at the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell as Associate Dean for Student Affairs and Assistant Professor. She was a founding member of the leadership team that built the new school of medicine.

Barbara Lewis, PhD, MBA, launched a three-decade career first as a journalist writing for numerous national publications, such as The Wall Street Journal and, more recently, the Journal of Patient Experience, Modern Healthcare, and BMJ. She worked as an on-camera consumer, health, and safety reporter for an ABC television affiliate. After receiving her MBA from the UCLA Anderson School of Management, Barbara set the stage for act two of her career, founding a marketing consulting firm to help businesses grow. Act three of Barbara’s career began when she wrote Joan’s Family Bill of Rights about her sister’s last days in the ICU. After talking to hospital groups about her experience, she was inundated by healthcare personnel, who told her their tragic stories. As a result, she decided to devote her life to improving the patient experience.

Jen Magaziner is the Vice President of Digital Health at Boston Children’s Hospital. In this role, she works with leaders across the enterprise to drive digital health strategy and transformation and oversees the hospital’s digital health program. Previously Jen worked across the healthcare sector as a consultant within PwC’s Healthcare Advisory. While at PwC, Jen focused on healthcare service M&A, including novel payer/provider partnerships and care delivery transformation. Jen began her career at the Clinton Health Access Initiative, where she worked across six countries on programs to prevent mother-to-child transmission of HIV. This work sparked a passion for challenging traditional care models and expanding access to health services. In the years since Jen has also spent time at New York Presbyterian Hospital and Public Health Solutions.

Chris Malone is Founder of Fidelum Health, guiding the firm’s strategic direction. He has over 30 years of experience in customer experience, consulting, and executive leadership, driving growth and innovation across industries.

He has held C‑level roles at Goddard Systems, Choice Hotels, and ARAMARK, and leadership positions at Coca‑Cola, the National Basketball Association, and Procter & Gamble. Recent healthcare clients include Mayo Clinic, Horizon Blue Cross Blue Shield, Orlando Health, Beth Israel Lahey Health, and New York Blood Center.

Chris co‑authored the award‑winning book The HUMAN Brand and has appeared on CNBC, FOX Business, Bloomberg TV, Forbes, and Businessweek. He hosts the Humanizing Healthcare webinar and podcast series and founded the Patient‑Provider Relationships & Outcomes Collaborative with Mayo Clinic.

As President and Chief Executive Officer for the largest, most comprehensive academic health system in New Jersey, Mark E. Manigan is leading the system-wide noble mission of building and sustaining a healthier New Jersey. As part of that commitment, Mr. Manigan is driving effective strategies to improve community health by addressing the social and environmental factors that affect healthy living. Mr. Manigan spearheaded the system’s $546 million, two-year financial turnaround and has driven $214 million in investments with local businesses. He currently serves on Rutgers University’s Board of Governors and the Board of Trustees for the Center for Great Expectations.

Currently serving as Medallia’s VP, Head of Healthcare + Life Sciences, Amber brings a 15 year commitment to humanizing patient and care team experiences. Her passion for co-creating solutions with interprofessional teams has driven her success in building exemplary experience programs across healthcare provider and payor organizations. As a senior executive, she has successfully led cross-functional teams, forged strategic partnerships, and secured executive buy-in for key experience initiatives. Her ability to align organizational vision with operational execution has resulted in significant improvements in patient satisfaction and overall care quality. Amber holds both a master’s and a doctorate degree from the University of Nevada, Reno, and maintains her certification as a Patient Experience Professional.

In his role as SVP, Chief Patient Experience Officer, Dwight McBee is responsible for the advancement and integration of patient experience strategies and priorities in alignment with RWJBarnabas Health’s mission, values and business goals. Working collaboratively with facility and system leadership, Mr. McBee is developing and executing critical patient experience and engagement initiatives. Mr. McBee holds a dual role, also serving as the Chief Patient Experience Officer for the system’s flagship academic medical center, Robert Wood Johnson University Hospital. He is a Certified Patient Experience Professional and member of the Patient Experience Institute and the Society for Human Resource Management.

Dr. Swati Mehta is a board-certified internist and adult hospitalist at CommonSpirit Sequoia Hospital in Redwood City, CA. She serves as National Director of Quality & Experience at Vituity, impacting care for over 9 million patients nationwide. Dr. Mehta created the 6H Framework for Human Connection, implemented by multiple health systems and recognized with national awards. She chairs the SHM Patient Experience Executive Council, serves on SHM’s Wellbeing Task Force, and is a Senior Fellow of the Society of Hospital Medicine. A certified patient experience coach (CPXP), she frequently keynotes conferences including Press Ganey and Becker’s. She also serves on the Executive Physician Council of the Beryl Institute and SHM Bay Area Board. Dr. Mehta trained in internal medicine at SUNY Upstate, where she was Chief Resident, and completed a nephrology fellowship.

Stephanie Mercado is the CEO of the National Association for Healthcare Quality® (NAHQ), championing the healthcare quality profession. With over 20 years of experience, she has driven initiatives to standardize workforce competencies and elevate the visibility of healthcare quality. Under her leadership, NAHQ’s membership and certification programs have expanded significantly. A recognized industry leader, she collaborates on national patient safety and workforce development initiatives and has been honored among Modern Healthcare’s ‘Top 25 Women Leaders.’

Elizabeth Mort, MD, MPH is Vice President and Chief Medical Officer for The Joint Commission. In this role, she oversees a physician leadership forum dedicated to healthcare safety issues and the identification of significant emerging trends. Dr. Mort serves as a primary voice of patient safety and the key liaison between The Joint Commission and the healthcare safety community. She helps design services to further enhance quality and patient safety and works closely with our survey organizations on accreditation processes. Dr. Mort is also the Interim Editor-in-Chief of The Joint Commission Journal on Patient Safety and Quality which has been a flagship publication for 50 years supporting our mission to enable and affirm the highest standards of healthcare quality and patient safety.

Dr. Rami Nelson is a certified professional in healthcare quality and Lean Six Sigma Black Belt. Rami leads the implementation and oversight of strategies designed to enhance inclusive excellence and equitable, organizational efficiency, high-quality care and patient safety across all aspects of North Oaks Health System’s operations, with nearly 20 years of applicable experience. Nelson serves among an elite group of leaders dedicated to advancing organizational leadership and performance excellence practices nationwide. Nelson aims to enhance organizational performance and competitiveness through creativity and innovation. Dr. Nelson is a three-time graduate of the University of Texas at Arlington, where she earned a Doctor of Nursing practice degree with a concentration in Executive Nurse Leadership, a master’s degree in nursing administration and a bachelor’s degree in nursing.

Dr. Zeev Neuwirth is a healthcare executive with over 15 years of clinical experience as an internal medicine physician and nearly 20 years of experience in clinical operations, population health and strategic services. He most recently served as the CEO of a Medicaid Managed Care Organization. Prior to that he served in a number of roles at Atrium Health (now Advocate Health) including Chief of Clinical Care Transformation, Senior Medical Director of Population Health, Chief Clinical Executive for the Medical Group, and Chief Medical Officer for the Medical Group.

In 2017, Zeev launched an award-winning podcast, ‘Creating a New Healthcare’. This podcast has over 200 posts and is one of the longest lasting healthcare industry podcasts.

Erica Olenski, BCPA, FACHDM, is an award-winning Board-Certified Patient Advocate, strategic communications executive, and Vice President at FINN Partners. With 15 years in healthcare innovation, she brings deep expertise in strategic storytelling, patient-caregiver experience, and the ethical application of emerging technologies. Her advocacy is grounded in personal experience, not only as the primary caregiver to her son, a four-time brain cancer and stroke survivor, but also as someone who has navigated her own health challenges. These lived experiences inform her belief that empathy and ethics must be foundational to innovation. Her work has been featured in The Wall Street Journal, Good Morning America, and major healthcare forums. In 2024, she received the D CEO Excellence in Healthcare Award for Outstanding Healthcare Advocate, followed by Swaay Patient Advocate of the Year.

Erin Poirier is a mother of two neurodivergent children with a rare genetic disorder. She serves as the Co-Chair of the Family Advisory Council (FAC) at Boston Children’s Hospital, where she partners with senior leadership to ensure that the family voice is meaningfully embedded throughout the organization’s policies, practices, and strategic initiatives. In her role, Erin works to amplify diverse perspectives, elevate lived experience, and foster collaborative relationships between families and hospital staff. She ensures that all voices heard, respected, and valued.

Barbra Rabson is the President and CEO of the MHQP. Under her leadership, MHQP has become a national leader in the measurement and public reporting of health care information, with a particular focus on measuring and improving patients’ experiences of care. Ms. Rabson has focused the organization’s work around three main areas of impact: improving patient experiences, advancing health equity and strengthening primary care. Ms. Rabson is on the Board of the American Board of Family Medicine and serves on the Massachusetts Primary Care Task Force. Ms. Rabson received her MPH from Yale University and her BA from Brandeis University.

Professor Mimi Rabson has distinguished herself as one of Boston’s most creative and versatile musicians. She is a first-prize winner of the Massachusetts Cultural Council Fellowship in composition. Her compositions and arrangements have been published by StringLetter Press (distributed by Hal Leonard). Her published works include arrangements of Duke Ellington, James Brown and Cole Porter as well as her originals. Her newest book for Hal Leonard/Berklee Press, Berklee Violin Arpeggios, Chords and Etudes, was released in 2023. She co-wrote The Berklee Practice Method for violin and for viola with Matt Glaser. She has performed with Joel Grey, Itzhak Perlman, The Klezmer Conservatory Band, Stevie Wonder, Kristin Chenoweth, Meatloaf, Page and Plant, and Ann Rabson. She is a sought-after music clinician helping young artists develop their individual voices.

Becky Reisinger is the Vice President of Patient Experience University (PXU) at The Beryl Institute, where she leads the development and execution of dynamic learning experiences that empower individuals and organizations to elevate the human experience in healthcare. She also serves as the steward of The Beryl Institute’s long-standing webinar program, staying attuned to the evolving healthcare landscape to curate timely topics and engage thought leaders in sharing insights, lived experiences, and proven practices. Becky is committed to ensuring that PXU offers scalable solutions that meet the unique needs of individuals and organizations striving for excellence in experience.

Dr. Marco Rizzo is a consultant and Professor in the Department of Orthopedic Surgery, Mayo Clinic, Rochester, MN. He also serves as Director of the Mayo Clinic Program in Professionalism and Values and Chair of the Mayo Clinic Values Council.

Dr. Rizzo completed his medical school training at Temple University (Philadelphia, PA), Orthopedic Surgery Residency at Duke University (Durham, NC), and his Hand and Microvascular Surgery Fellowship at the Mayo Clinic. Following his training, he returned to Duke as Assistant Professor of Orthopedic Surgery prior to joining the Orthopedic staff at The Mayo Clinic in 2005.

Erica Rubinstein is the Vice President of Patient Experience for Mount Sinai Health System (MSHS). She is a passionate leader who works to align the mission, vision, and values of the health system around both the patient and employee experience. Erica and her team partner with key stakeholders across the health system to develop and align a system-wide patient experience data strategy, that focuses on looking at both patient and staff feedback to create an environment that is safe, caring, and equitable for all. Through Erica’s leadership, the MSHS has transformed the way that we collaborate with patients through storytelling, work to drive equity across the areas we serve patients and families, and coach leaders and staff to improve key behaviors that drive both the staff and patient’s overall experience at Mount Sinai.

Dale Shaller, MPA, is Principal of Shaller Consulting Group, a health policy analysis and management consulting practice based in Stillwater, Minnesota. He has devoted over four decades to the design, implementation, and evaluation of health care quality measurement and improvement programs, with a special focus on listening to the voice of the patient and promoting methods for engaging consumers in managing their health and health care. He has served as a member of the Harvard and Yale CAHPS research teams for 30 years, and currently serves as the senior advisor for the national CAHPS Database which he directed for 22 years. Mr. Shaller led the technical assistance team on patient experience for the national Aligning Forces for Quality program, and is an Executive Board and founding member of the Patient Experience Policy Forum.

Dr. Geoffrey Silvera is an Associate Professor of Health Services Administration at the University of Alabama at Birmingham (UAB) and serves as the Associate Editor of Patient Experience Journal (PXJ). He is a leading advocate and scholar specializing in Strategic Management, Patient Experience, and Healthcare Quality. Committed to empowering healthcare organizations with innovative, inclusive solutions that place patients at the center, Dr. Silvera drives impactful transformation and delivers exceptional outcomes. He partners with organizations to develop sustainable solutions that enhance patient experience, elevate care quality, and promote health outcomes for all.

Sarah Small is a digital health leader with over a decade of experience at the intersection of clinical development, commercialization, and patient-centered innovation. She currently serves as Head of Health Experience and Applied Evidence at Otsuka Precision Health, where she leads applied evidence generation and implementation strategies for Rejoyn, a prescription digital therapeutic for Major Depressive Disorder. She also plays a key role in shaping regulatory strategy for Otsuka’s digital therapeutic portfolio. Additionally, Sarah leads the development of a first-of-its-kind, technology-enabled health coaching initiative designed to deliver an integrated digital product and service supporting women navigating menopause through personalized consumer health solutions.

Aideen Snell is the Director of Patient Experience at Cambridge Health Alliance, leading efforts to enhance patient-centered service design, safety culture, and staff empowerment. With a Master’s in Social Work and expertise in patient experience and change management, she integrates data-driven strategies with human-centered care. Aideen is passionate about fostering trust, teamwork, and communication skills, driving measurable improvements in patient outcomes. Her leadership is rooted in emotional intelligence, ensuring that patients, families, and providers are meaningfully connected.

Dr. Jeff Thompson is the former CEO of Gundersen Health System, pediatrician, and author of Lead True: Live Your Values, Build Your People, Inspire Your Community. Gundersen was nationally recognized for higher quality, lower costs and dropping its green house gases by 95%. Dr Thompson spoke at the Paris climate talks and was honored by the Whitehouse as a champion for change. He has served as the board chair of Healthcare Without Harm.

Molly joined MHQP in 2024 as Senior Director of Quality Initiatives. She has expertise in quality improvement, data integration, strategic planning, program management, and evaluation. She earned her MPH from UMass Amherst in 2014 and is currently pursuing a DrPH at Johns Hopkins. From 2014 to 2022, she worked at Caring Health Center, most recently as Quality Director. In 2022, she became Quality Director at Community Care Cooperative (C3), supporting health centers statewide in value-based care. Molly is passionate about using improvement science, qualitative methods, and participatory approaches to advance healthcare quality and equity.

Alpa Vyas is the Vice President and Chief Patient Experience & Operational Performance Officer at Stanford Health Care. She oversees patient-centered programs, analytics, and service design to enhance coordinated care. Previously, she led performance excellence at Stanford and was a healthcare strategy consultant with Deloitte. Her expertise spans mergers, financial turnarounds, and large-scale electronic medical record implementations. Alpa holds a Bachelor’s in Public Health from the University of South Carolina and a Master’s in Healthcare Administration from the Medical University of South Carolina.

Tony is the Vice President, Clinical and Operational Improvement at Cleveland Clinic. He leads Enterprise efforts across safety, quality, patient experience and continuous improvement and has been a Cleveland Clinic caregiver for more than 30 years working in the regional hospitals, main campus, and in Enterprise roles. He received his Health Care Masters in Public Administration and Graduate Certification in Bioethics from Cleveland State University. He is a Fellow of the American College of Healthcare Executives and serves on the Boards of the National Association of Healthcare Quality (NAHQ) and the Northern Ohio Chapter of American College of Healthcare Executives (ACHE). He has research and policy interests in improvement science, patient safety and eliminating healthcare disparities.

Tripp Welch is the Administrator for the Program in Professionalism and Values at Mayo Clinic, promoting the core value, “The needs of the patient come first.” He is a member of the Mayo Clinic Values Council, Leadership Lecture Series Steering Committee, Committee for Employee Well-Being, and Consumer Digital Platform Advisory Committee. Previously, Tripp served as the Vice Chair of Quality with oversight of Patient Experience and Health Equity and Inclusion. He has held various roles over his 30-year career at Mayo Clinic, including Clinical Administrator, Research Administrator, Section Head in Human Resources, and Marketing Consultant, beginning his tenure in 1996 as an Administrative Fellow.

Andrea Werner is Chief Population Health Officer for Emplify Health, a fully integrated healthcare delivery system serving parts of Wisconsin, Michigan, Minnesota, and Iowa. She leads Emplify’s transformation from a traditional health system to a population health organization, focused on creating healthy people and thriving communities. Andrea oversees teams dedicated to Community Health and Wellness, Business Health, and Accountable Care, working collaboratively with patients, employers, communities, and government partners to build healthier futures for all. She views population health as a “together picture,” emphasizing cross-sector partnership and inclusive design. Andrea holds a BSW from Marquette University, an MSW from The University of Iowa, and completed the Improvement Advisor Training Program with the Institute for Healthcare Improvement.

Dr. Judith Wolfe is an emergency physician and the current Chief Medical Officer at University Hospitals St. John Medical Center, as well as an Associate Clinical Professor of Emergency Medicine. With over two decades of experience, she is an internationally recognized expert in patient experience, healthcare communication, and the application of artificial intelligence in medical settings. Dr. Wolfe’s expertise, honed through roles such as Associate Chief Experience Officer at Cleveland Clinic, spans clinical practice, operational efficiency, and care model innovation. Her work focuses on leveraging advanced technologies to improve healthcare outcomes while addressing critical issues in patient care delivery.