On a mission to operationalize humanism in healthcare, Dr. Cooley is an academic professional with deep practical expertise and a doctorate in health communication. She serves as Editor-in-Chief for The Journal of Patient Experience and is co-editor for the book Communication Rx: Transforming Healthcare through Communication and Relationships.
For more than a decade, Dr. Cooley led education and development for an academic non-profit, The Academy of Communication in Healthcare (ACH). By fostering connections with executive leaders of hospitals, academic medical centers, and clinic groups, she drove exponential growth of patient experience and communication skills training in the US and abroad.
