Taruna R. Banerjee, MPH, CPPS, CPHQ

Associate Chief Quality and Patient Safety Officer Cambridge Health Alliance

Taruna Banerjee is the Associate Chief Quality and Patient Safety Officer at Cambridge Health Alliance, overseeing system-wide safety culture, patient engagement, and performance excellence. With expertise in high reliability, quality measurement, and regulatory compliance, she has led transformative healthcare initiatives. She previously served as Director of Quality and Safety at Boston Children’s Hospital and worked at Mass General Brigham. Taruna holds an MPH from Columbia University and is a certified healthcare quality and safety professional.

Taruna R. Banerjee, MPH, CPPS, CPHQ

Associate Chief Quality and Patient Safety Officer

Cambridge Health Alliance

Banerjee

Tina Bennett, MPA

Chief Experience Officer Yale New Haven Health

Tina Bennett is the Chief Experience Officer at Yale New Haven Health, leading system-wide patient experience strategies. With over 20 years in healthcare leadership, she has driven organizational transformation, innovation, and patient-centered care improvements. She previously held leadership roles in patient transport and community outreach. Tina is passionate about mentorship and education, teaching healthcare studies to undergraduate students. She holds an MPA in Healthcare Management from the University of New Haven.

Tina Bennett, MPA

Chief Experience Officer

Yale New Haven Health

Bennett

Rachel Biblow

Associate Editor Journal of Patient Experience

As a Healthcare Executive she relentlessly pursues better health, experience, and business outcomes. She facilitates transformational results by partnering with organizations to implement an outcomes-based experience model to achieve differentiated value. As an expert advisor she partners with executive leaders and organizations to create clarity around strategic imperatives and intentional process design to achieve transformational outcomes. She most recently led as the Chief Experience Officer of JenCare, where she leveraged her experiences as a Partner & Senior Vice President at Press Ganey to create meaningful results across safety, quality, workforce engagement and patient experience. Prior to Press Ganey, Rachel served at the Children’s Hospital of Philadelphia, leading the strategy and implementation of an enterprise-wide initiative to improve patient and family experience.

Rachel Biblow

Associate Editor

Journal of Patient Experience

Biblow

Brian Carlson

Vice President of Patient Experience Vanderbilt University Medical Center

Brian currently serve as Vice President of Patient Experience for Vanderbilt University Medical Center. Brian joined Vanderbilt in 2007 as Administrator of the Vanderbilt Eye Institute. Prior to Vanderbilt he served as CEO/COO of a multi-specialty physician group practice in Western New York and started his professional career at Northwestern Medical Faculty Foundation in Chicago. In his current role, he is strategically and operationally responsible for institutional performance on service programming and metrics. Operationally he has direct oversight to Guest Services, Patient Relations, Service Consulting and Center for EMS Excellence. Strategically he advises on institutional patient experience goals and improvement, employee engagement, culture, and patient engagement programs, including on-line patient portal My Health at Vanderbilt.

Brian Carlson

Vice President of Patient Experience

Vanderbilt University Medical Center

Carlson

Laura Cooley, PhD

Editor-in-Chief Journal of Patient Experience

On a mission to operationalize humanism in healthcare, Dr. Cooley is an academic professional with deep practical expertise and a doctorate in health communication. She serves as Editor-in-Chief for The Journal of Patient Experience and is co-editor for the book Communication Rx: Transforming Healthcare through Communication and Relationships. For more than a decade, Dr. Cooley led education and development for an academic non-profit, The Academy of Communication in Healthcare (ACH). By fostering connections with executive leaders of hospitals, academic medical centers, and clinic groups, she drove exponential growth of patient experience and communication skills training in the US and abroad.

Laura Cooley, PhD

Editor-in-Chief

Journal of Patient Experience

Cooley

Susan Edgman-Levitan, PA

Executive Director John D. Stoeckle Center for Primary Care Innovation Massachusetts General Hospital

Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, a lecturer in the Department of Medicine, Massachusetts General Hospital (MGH), and an Associate in Health Policy, Harvard Medical School and an instructor at the Harvard Chan School of Public Health. Prior to MGH, Susan was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she has been a principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study and is a member of the Lucian Leape Institute and a Senior Fellow at the Institute for Healthcare Improvement (IHI). She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient-centered care, and The CAHPS Improvement Guide.

Susan Edgman-Levitan, PA

Executive Director

John D. Stoeckle Center for Primary Care Innovation Massachusetts General Hospital

Edgman-Levitan

Peggy Greco, Ph.D.

Chief Patient Experience Officer Nemours Children’s Health

Dr. Peggy Greco is the Chief Patient Experience Officer at Nemours Children’s Health, leading enterprise-wide strategies in patient experience, health equity, and provider engagement. With over 30 years at Nemours, she has held multiple leadership roles in clinical care and research. Dr. Greco develops and implements training programs, oversees health equity initiatives, and advances patient-centered care. A researcher and speaker, she is a thought leader in pediatric healthcare experience and provider well-being.

Peggy Greco, Ph.D.

Chief Patient Experience Officer

Nemours Children’s Health

Greco

Apurv Gupta, MD, MPH

Vice President, Advisory Services Premier Inc

Dr. Gupta is an expert in driving transformational change for leading healthcare systems. He is a thought leader in physician engagement, change management, quality transformation, and leadership development. He coaches and mentors healthcare leaders to help them lead transformation efforts for their organizations. An Internal Medicine physician by training, he has held positions as Medical Director, Chief Medical Officer, Vice President of Network Performance Improvement, and Director of Care Transformation. Deeply committed to values of compassion, trust, and growth mindset, he is an innovator and champion for staff empowerment. One prominent example is his pioneering work in developing A Loving Organization model to help address clinician burnout and improve patient experience by improving love and compassion within the organization.

Apurv Gupta, MD, MPH

Vice President, Advisory Services

Premier Inc

Gupta

Alisahah J. Jackson, MD

President, Lloyd H. Dean Institute for Humankindness CommonSpirit Healt

Dr. Alisahah J. Jackson is the President of the Lloyd H. Dean Institute for Humankindness and Health Justice at CommonSpirit Health. A physician, leader, and advocate for health equity, she has held various leadership roles, including Medical Director of rural health clinics and Chair of the Department of Family Medicine. As the inaugural Chief Community Impact Officer at Atrium Health, she pioneered health equity strategies. At CommonSpirit, she leads initiatives exploring kindness, compassion, and trust in healthcare. Dr. Jackson is dedicated to ensuring equitable health access for all.

Alisahah J. Jackson, MD

President, Lloyd H. Dean Institute for Humankindness

CommonSpirit Healt

Jackson

Barbara Lewis, MBA, PHD(c)

PHD Candidate UNLV School of Public Health

Barbara Lewis, MBA, PhD(c), launched a three-decade career first as a journalist writing for numerous national publications, such as The Wall Street Journal and, more recently, the Journal of Patient Experience, Modern Healthcare, and BMJ. She worked as an on-camera consumer, health, and safety reporter for an ABC television affiliate. After receiving her MBA from the UCLA Anderson School of Management, Barbara set the stage for act two of her career, founding a marketing consulting firm to help businesses grow. Act three of Barbara’s career began when she wrote Joan’s Family Bill of Rights about her sister’s last days in the ICU. After talking to hospital groups about her experience, she was inundated by healthcare personnel, who told her their tragic stories. As a result, she decided to devote her life to improving the patient experience.

Barbara Lewis, MBA, PHD(c)

PHD Candidate

UNLV School of Public Health

Lewis

Stephanie Mercado

CEO National Association for Healthcare Quality

Stephanie Mercado is the CEO of the National Association for Healthcare Quality® (NAHQ), championing the healthcare quality profession. With over 20 years of experience, she has driven initiatives to standardize workforce competencies and elevate the visibility of healthcare quality. Under her leadership, NAHQ’s membership and certification programs have expanded significantly. A recognized industry leader, she collaborates on national patient safety and workforce development initiatives and has been honored among Modern Healthcare’s ‘Top 25 Women Leaders.’

Stephanie Mercado

CEO

National Association for Healthcare Quality

Mercado

Zeev Neuwirth, MD

Healthcare Executive, Author, Podcast Host

Dr. Zeev Neuwirth is a healthcare executive with over 20 years of experience initiating and leading enterprise-wide programs, developing innovative, forward-thinking strategies, and contributing intellectual capital through leadership roles that create marketing-leading opportunities and address organizational challenges. He formulates actionable recommendations to deploy viable, consumer-centric business models. Building trusted relationships with executive teams and clinical leaders, Dr. Neuwirth grows partnerships, increases organizations’ market acumen, and evaluates strategic opportunities. Dr. Neuwirth is the author of “Reframing Healthcare: A Roadmap For Creating Disruptive Change” and produces and hosts the popular podcast series, “Creating a New Healthcare.”

Zeev Neuwirth, MD

Healthcare Executive, Author, Podcast Host

Neuwirth

Geoffrey Silvera, PhD

Associate Professor of Health Services Administration University of Alabama at Birmingham

Dr. Geoffrey Silvera is an Associate Professor of Health Services Administration at the University of Alabama at Birmingham (UAB) and serves as the Associate Editor of Patient Experience Journal (PXJ). He is a leading advocate and scholar specializing in Strategic Management, Patient Experience, and Healthcare Quality. Committed to empowering healthcare organizations with innovative, inclusive solutions that place patients at the center, Dr. Silvera drives impactful transformation and delivers exceptional outcomes. He partners with organizations to develop sustainable solutions that enhance patient experience, elevate care quality, and promote health outcomes for all.

Geoffrey Silvera, PhD

Associate Professor of Health Services Administration

University of Alabama at Birmingham

Silvera

Aideen Snell, MSW, CPXP

Director of Patient Experience Cambridge Health Alliance

Aideen Snell is the Director of Patient Experience at Cambridge Health Alliance, leading efforts to enhance patient-centered service design, safety culture, and staff empowerment. With a Master’s in Social Work and expertise in patient experience and change management, she integrates data-driven strategies with human-centered care. Aideen is passionate about fostering trust, teamwork, and communication skills, driving measurable improvements in patient outcomes. Her leadership is rooted in emotional intelligence, ensuring that patients, families, and providers are meaningfully connected.

Aideen Snell, MSW, CPXP

Director of Patient Experience

Cambridge Health Alliance

Snell

Alpa Vyas

Vice President and Chief Patient Experience & Operational Performance Officer Stanford Health Care

Alpa Vyas is the Vice President and Chief Patient Experience & Operational Performance Officer at Stanford Health Care. She oversees patient-centered programs, analytics, and service design to enhance coordinated care. Previously, she led performance excellence at Stanford and was a healthcare strategy consultant with Deloitte. Her expertise spans mergers, financial turnarounds, and large-scale electronic medical record implementations. Alpa holds a Bachelor’s in Public Health from the University of South Carolina and a Master’s in Healthcare Administration from the Medical University of South Carolina.

Alpa Vyas

Vice President and Chief Patient Experience & Operational Performance Officer

Stanford Health Care

Vyas

Anthony Warmuth, MPA, FACHE, CPHQ, CPPS

VP, Clinical and Operational Improvement Cleveland Clinic

Tony is the Vice President, Clinical and Operational Improvement at Cleveland Clinic. He leads Enterprise efforts across safety, quality, patient experience and continuous improvement and has been a Cleveland Clinic caregiver for more than 30 years working in the regional hospitals, main campus, and in Enterprise roles. He received his Health Care Masters in Public Administration and Graduate Certification in Bioethics from Cleveland State University. He is a Fellow of the American College of Healthcare Executives and serves on the Boards of the National Association of Healthcare Quality (NAHQ) and the Northern Ohio Chapter of American College of Healthcare Executives (ACHE). He has research and policy interests in improvement science, patient safety and eliminating healthcare disparities.

Anthony Warmuth, MPA, FACHE, CPHQ, CPPS

VP, Clinical and Operational Improvement

Cleveland Clinic

Warmuth

Judith Wolfe, MD

Chief Medical Officer University Hospitals St. John Medical Center

Dr. Judith Wolfe is the Chief Medical Officer at University Hospitals St. John Medical Center and an Associate Clinical Professor of Emergency Medicine. An internationally recognized expert in patient experience, healthcare communication, and AI in medicine, she has over two decades of leadership experience. Previously, she served as Associate Chief Experience Officer at Cleveland Clinic. Dr. Wolfe focuses on integrating technology and innovation to enhance patient care and operational efficiency.

Judith Wolfe, MD

Chief Medical Officer

University Hospitals St. John Medical Center

Wolfe

Option Number	Early Bird Price	Regular Rate
Main Conference	$1,195	$1,595
- Plus 1 Workshop	$1,495	$1,895
- Plus 2 Workshops	$1,595	$1,995
Nurse/Govt./Student/Advocate Main Conference	$595	$995
- Plus 1 Workshop	$895	$1,295
- Plus 2 Workshops	$995	$1,395
Non-Sponsoring Vendor/Consultant	$1,495	$1,895
- Plus 1 Workshop	$1,795	$2,195
- Plus 2 Workshops	$1,895	$2,295
Workshop Only	$495	$695

9th Annual Patient Experience Symposium

Orchestrating Excellent Health and Care Experiences

Composing Meaningful Connections in Healthcare

Proven & Innovative Strategies for Human-Centric Healthcare

Top 5 Reasons to Attend

Speakers

Taruna R. Banerjee, MPH, CPPS, CPHQ

Tina Bennett, MPA

Rachel Biblow

Brian Carlson

Laura Cooley, PhD

Susan Edgman-Levitan, PA

Peggy Greco, Ph.D.

Apurv Gupta, MD, MPH

Alisahah J. Jackson, MD

Barbara Lewis, MBA, PHD(c)

Stephanie Mercado

Zeev Neuwirth, MD

Geoffrey Silvera, PhD

Aideen Snell, MSW, CPXP

Alpa Vyas

Anthony Warmuth, MPA, FACHE, CPHQ, CPPS

Judith Wolfe, MD

Venue & Travel

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Experience Boston

Northeastern University Conference Center, 17th Floor

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