Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, a lecturer in the Department of Medicine, Massachusetts General Hospital (MGH), and an Associate in Health Policy, Harvard Medical School and an instructor at the Harvard Chan School of Public Health. Prior to MGH, Susan was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she has been a principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study and is a member of the Lucian Leape Institute and a Senior Fellow at the Institute for Healthcare Improvement (IHI). She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient-centered care, and The CAHPS Improvement Guide.
