Jennifer Carron Passon is a proven industry leader in Health Care experience strategy. As the Patient Experience Officer for BJC HealthCare, Jennifer has over 18 years of experience and currently serves as the subject matter expert for consumer and patient experience, with contemporary thinking towards innovative programs to deliver a personalized, equitable, high value, low friction experience. Her successful track record has led multiple organization and provider awards and sustained improvements in both provider practice development and growth, improved CAHPS, NPS and overall quality, safety and experience outcomes.
Having over 28 years of leadership experience she is an active member of state, national and international organizations, and boards. She is a published author, public speaker, a communication coach, and a fire starter inspiring a culture of service excellence.
