Assoc. Chief Clinical Operations Officer - Office of Service Excellence Yale Health
With a background as an Irish RN and credentials as both a Certified Patient Experience Professional and Certified Professional in Patient Safety, I bring clinical credibility, operational grit, and just enough caffeine-fueled optimism to healthcare leadership. My work sits at the intersection of patient experience, safety, service recovery, accreditation, health plan operations and common sense, where compassion meets process improvement and the occasional controlled chaos. I am passionate about building systems that make care safer, kinder, and easier to navigate for patients, families, and teams. My leadership style blends strategy, humor, accountability, and a firm belief in killing them with kindness.
