Aideen Snell, MSW, CPXP

Aideen Snell is the Director of Patient Experience at Cambridge Health Alliance, leading efforts to enhance patient-centered service design, safety culture, and staff empowerment. With a Master’s in Social Work and expertise in patient experience and change management, she integrates data-driven strategies with human-centered care. Aideen is passionate about fostering trust, teamwork, and communication skills, driving measurable improvements in patient outcomes. Her leadership is rooted in emotional intelligence, ensuring that patients, families, and providers are meaningfully connected.