Chris Malone is Founder of Fidelum Health, guiding the firm’s strategic direction. He has over 30 years of experience in customer experience, consulting, and executive leadership, driving growth and innovation across industries.
He has held C‑level roles at Goddard Systems, Choice Hotels, and ARAMARK, and leadership positions at Coca‑Cola, the National Basketball Association, and Procter & Gamble. Recent healthcare clients include Mayo Clinic, Horizon Blue Cross Blue Shield, Orlando Health, Beth Israel Lahey Health, and New York Blood Center.
Chris co‑authored the award‑winning book The HUMAN Brand and has appeared on CNBC, FOX Business, Bloomberg TV, Forbes, and Businessweek. He hosts the Humanizing Healthcare webinar and podcast series and founded the Patient‑Provider Relationships & Outcomes Collaborative with Mayo Clinic.
