Erin Carroll is the Manager of High Reliability & Business Optimization at South Shore Health, bringing more than 10 years of experience in population health, quality improvement, and high reliability. She has extensive expertise partnering with Patient Experience vendors to develop and implement real-time survey programs, as well as creating dashboards that provide meaningful, actionable insights for clinical leaders. Erin established the monthly “Feel Good Friday” practice, sharing a meaningful patient comment with each department and translating it into a simple, repeatable teaching point. She focuses on building patient trust through collaboration with colleagues, promoting consistency, and supporting a fair, learning oriented culture for teams.
