Katie Bernard is a Senior Advisor in Patient Experience at Mayo Clinic, where she has spent 17 years advancing compassionate, patient‑centered care. Holding a master’s degree in Community Counseling and certification as a Nationally Board‑Certified Health and Wellness Coach, she blends clinical insight with a deep commitment to human connection. Katie regularly speaks at Mayo Clinic’s New Employee Orientation, sharing the power of connection and hope in healthcare. In her role, she partners with departments across the organization to enhance the patient experience, combining heart and strategy. She interprets patient experience data and guides teams in turning insights into meaningful improvements. Through her work, Katie helps translate empathy into action, fostering a healing environment that supports every patient’s journey.
