We invite you to register for a free virtual series as a preview to the rich content and conversations you will encounter when attending The Patient Experience Symposium in Boston, Sept 16-18,2024.


Join the conversation as we learn from featured speakers and colleagues who share your mission to advance healthcare experiences and outcomes.


Live interactive sessions enable learning and connection with colleagues.


  • Part 1: Attend a live interview with the featured speaker.
  • Part 2: Participate in small breakout discussion groups about the featured topic. The session host will provide prompts to guide meaningful conversations.


See the details below to register to attend each free virtual opportunity.

Series Host: Laura Cooley, PhD, Symposium Chair and Editor-in-Chief of The Journal of Patient Experience


On a mission to operationalize humanism in healthcare, Dr. Cooley is an academic professional with deep practical expertise and a doctorate in health communication. She serves as Editor-in-Chief for The Journal of Patient Experience and is co-editor for the book Communication Rx: Transforming Healthcare through Communication and Relationships. For more than a decade, Dr. Cooley led education and development for an academic non-profit, The Academy of Communication in Healthcare (ACH).

Date: July 2, 2024, Tuesday, 11:15 A – 12:00 P EDT

Topic: How to Improve the Patient Experience: Best Practices Assimilated from the Trenches

Guest: Ed Marx, Author, Podcast Host DGTL Voices, CEO

Registration: Register Today!


The youngest child of Holocaust survivors, Ed moved to the United States at age 10. At 16, he served as a medical clinic janitor where he discovered his healthcare calling. Ed does a fair amount of speaking, writing and podcasting. He authored healthcare bestsellers including “Voices of Innovation” and “Healthcare Digital Transformation”. He is currently writing a book for Mayo Clinic on “Patient Experience” and “Voices of Innovation – Payers”. His podcast “DGTL Voices” is “Top 3%” globally. His Blog, CEO Unplugged, surpassed 1M views. Ed recently started a YouTube channel to expand his audience..

Date: July 11, 2024, Thursday, 11:15 A – 12:00 P EDT

Topic: Elevating Primary Care Experiences

Guest: Susan Edgman-Levitan, PA, Executive Director John D. Stoeckle Center for Primary Care Innovation Massachusetts

Registration: Register Today!


Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital. Prior to coming to Mass General, she was the founding President of the Picker Institute. She is a Lecturer in the Department of Medicine, Massachusetts General Hospital and an Associate in Health Policy, Harvard Medical School. A constant advocate of understanding the patient’s perspective on healthcare, Susan has been the co-principal investigator on the Harvard Consumer Assessment of Health Plans Study (CAHPS) study from 1995 to the present and she is the IHI Fellow for Patient and Family-Centered Care.

Date: July 19, 2024, Friday, 11:15 A – 12:00 P EDT

Topic: Creating Disruptive Change

Guest: Zeev Neuwirth, MD, Healthcare Executive, Author, Podcast Host

Registration: Register Today!


Dr. Zeev Neuwirth is a healthcare executive with over 15 years of clinical practice experience and 15 years in clinical operations, process improvement, population health and strategic services. In 2017, Zeev launched the award-winning podcast, ‘Creating a New Healthcare’. In 2019 he published his first book, Reframing Healthcare – a Roadmap for Creating Disruptive Change. In September 2023, he published a second book, Beyond the Walls – the Megatrends, Movements & Market Disruptions Transforming American Healthcare. Dr. Neuwirth attended Tufts University and the University of Pennsylvania School of Medicine. He obtained a Masters of Healthcare Management at the Harvard School of Public Health.

Date: July 24, 2024, Wednesday, 4:15 P – 5:00 P EDT

Topic: Health Equity and Healthcare Experiences

Guest: Camille Burnett, PhD, MPA, APHN-BC, BScN, RN, DSW, FAAN, CGNC, Vice President, Health Equity, Institute for
Healthcare Improvement (IHI)

Registration: Register Today!

Dr. Burnett has extensive professional healthcare experience within the US and Canada in public health and health equity, research and administration, and as an academic and consultant. At IHI Dr. Burnett oversees the US Equity portfolio that includes large-scale and place-based national and local equity initiatives spanning the health care ecosystem. Dr. Burnett’s research amplifies structural influences that shape disparate outcomes and uses her structural justice lens to identify solutions to redress inequity. She has served on numerous boards with appointments locally, nationally, and internationally and is an Advanced Practice Public Health Registered Nurse, a certified Global Nurse Consultant, a Fellow of the American Academy of Nursing, and a member of the American Nursing Association, American Public Health Association, and the American College of Healthcare Executives.

Date: July 30, 2024, Tuesday, 11:15 A – 12:00 P EDT

Topic: Artificial Intelligence (AI), Innovation, and a Human Approach to Healthcare

Guest: Geeta Nayyar

Registration: Register Today!


My name is Dr. Geeta Nayyar, and I help leaders take a human approach to innovation, including rapid advances in artificial intelligence (AI). I’m a globally recognized chief medical officer, technologist, and author of the Wall Street Journal and USA Today bestselling book, “Dead Wrong: Diagnosing and Treating Healthcare’s Misinformation Illness.” I’m currently chief medical officer of RadiantGraph, a board member for the American Telemedicine Association, and an advisor to the American Medical Association. I’ve previously served as chief medical officer for Salesforce and AT&T, along with other executive roles. I speak at the healthcare industry’s preeminent events, and I’ve appeared on prominent media outlets such as CNBC, CNN, and CBS.